If you will not be satisfied after using our service and you can provide adequate reasons and explain the situation, then we guarantee you your money back! Even in the case you did not pay for your transfer in advance you are entitled for compensation (ex. you ordered transfer, choose cash payment and driver arrived late, you will not be charged, other example your driver did not show up and you used alternative transport - you not paid for transfer in advance, we will still send you cheque for inconvenience). With our most generous terms and conditions you have nothing to lose, you can only win.
If you will pay by credit card online, our drivers are informed that the payment has been made so you do not need to do anything else. When choosing to pay by credit card on the spot (when arriving to Budapest) please note that we do not accept electronic cards. If you will pay cash to the driver and are booking a return journey, please pay all at once when you arrive to the hotel. Once you have paid the driver will give you a transport voucher which you can give later to the driver on the return journey in lieu of money. When paying in cash we accept Hungarian currency (HUF), and Euros (EUR). If paying by credit card we charge your card in HUF (exchange rate can be slighly different, depends on your bank exchange rate). Transfers from Vienna airport to Budapest and Bratislava Airport to Budapest must pay in advance!
If you require multi-stop transfer (for example you go to the one city there we wait for you and then you continue somewhere else) there will be waiting charge of 2000 HUF / hr (7.5 EUR). If your flight (or train) is delayed we do not charge any additional or waiting fees.
If for any reason you wish to cancel your booking, visit link (provided in confirmation email) or send us an email or call us prior to your departure (at least 3 hours before arriving to Budapest). If you have already paid, you will get a full refund. If you are booking a return transfer and paying by credit card, there's no partial refund available. If your flight has been cancelled by airline please let us know so we can inform our driver.
Need to change your booking? All changes are free of charge. Just let us know.
What to do if there's no driver waiting for you? In the unlikely circumstance there's no driver waiting for you please call us on +36-204-200-200 or at local no.